be345's Privacy Policy

When creating an account on be345, using our services, or contacting our support team, we collect the following types of information:

a) Identity Information

• Full name and date of birth (for age verification — only users aged 21+ may register).
• National ID number or passport number (for identity verification).
• Current address.

b) Contact Information

• Email address.
• Mobile number.

c) Financial Information

• Payment method details: bKash, Nagad, Rocket account numbers or bank account information.
• Transaction history: dates, amounts, and methods of deposits and withdrawals.

d) Technical Information

• IP address and device identifiers.
• Browser type and operating system.
• Information obtained through cookies and similar tracking technologies.
• Usage patterns on the Platform and session duration.

e) Gaming Behaviour Information

• Betting history, game selections, and win/loss records.
• Bonus usage details and wagering activity.

be345 collects and processes your information for the following legitimate purposes:

• Account management: to facilitate registration, login, and profile updates.
• Identity and age verification: to ensure that only users aged 21 or above are using the service.
• Transaction processing: to complete deposits, withdrawals, and bonus payments without interruption.
• Customer support: to provide assistance via live chat and email.
• Fraud prevention: to detect and address suspicious activity.
• Responsible gaming: to monitor your gaming habits and identify potential problem-related signals.
• Service improvement: to review user experience and further improve the Platform.
• Communication: to send important policy changes, security alerts, and service-related notifications.

be345 has implemented industry-standard security measures to protect your personal information. Our Platform uses SSL (Secure Socket Layer) encryption technology, which encrypts all data transmitted between your browser and our servers.

Retention Policy

• Your information is retained only for as long as necessary.
• Even after an account is closed, certain information may be kept for a defined period due to regulatory and legal obligations.
• Financial transaction records may be archived for an extended period.

Security Measures

• Encrypted data storage — sensitive information is stored in an encrypted state.
• Access controls — only authorised personnel can access specific data.
• Regular security audits are conducted.
• Two-Factor Authentication is available.

be345 does not sell your personal information or share it with third parties for advertising purposes. However, information may be shared in the following circumstances:

Service Providers

Information necessary for operations may be shared with payment processors (bKash, Nagad, Rocket, bank transfers), technology infrastructure providers, and gaming content suppliers. These parties operate under confidentiality agreements and are required to use the information received solely for the specified purpose.

Legal Obligations

Information may be disclosed when required to comply with a court order, directions from a government regulatory authority, or applicable law.

Fraud Prevention

Necessary information may be exchanged with organisations engaged in detecting and preventing fraudulent activity.

be345 uses cookies and similar technologies to enhance user experience and ensure the Platform functions properly.

Essential Cookies

These cookies are essential for the basic functionality of the Platform. They are used to maintain login sessions, perform security verification, and save preferences. These cookies cannot be disabled, though some control is possible by changing your browser settings.

Analytical Cookies

These cookies are used to understand how users interact with the Platform, which helps us improve our service.

You can manage cookies by changing your browser settings. However, please note that completely disabling cookies may affect some functionality of the Platform.

As a be345 user, you have the following rights regarding your personal information:

• Right to access: you may request to know what information we have collected about you.
• Right to rectification: if your information is incorrect or incomplete, you may request a correction.
• Right to erasure: in certain circumstances you may request that your information be deleted, though this may be limited where legal obligations apply.
• Right to restrict processing: in certain circumstances you may request that processing of your information be limited.
• Right to portability: you may request a copy of your information in a structured, machine-readable format.
• Right to object: you may object to your information being used in specific ways.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We provide support in both Bengali and English.

be345's services are intended solely for individuals aged 21 or above. We do not knowingly collect personal information from any minor. Age verification is in place during the registration process, and if it is found that a user provided a false age when creating an account, the relevant account and data will be cancelled and deleted.

If you believe your child or a minor you know has opened an account on be345, please notify our support team immediately.

be345 primarily serves players in Bangladesh. However, due to technical infrastructure and service requirements, your information may be stored or processed on servers located in other countries. In such cases, we ensure that applicable data protection standards are followed and that your information remains properly protected.

be345 gives the highest priority to the wellbeing and safety of its users. By analysing data about your gaming behaviour, we may identify potential problem gaming patterns. Using information obtained for this purpose, we may:

• Proactively contact a user when necessary.
• Provide options to set limits or self-exclude.
• Provide information and support related to responsible gaming.

To learn more about responsible gaming, visit our Responsible Gaming page.

be345 may update this Privacy Policy from time to time. For any significant changes, we will display a notice on the Platform or inform you at your registered email address.

If you continue to use the Platform after a change, you will be considered to have consented to the updated Policy. We therefore recommend reviewing this Policy regularly.